Your Password

Mosaic Password

Your Mosaic password is separate from your NinerNET password. Your default Mosaic password is emailed to your UNCC email at the time of account creation. The Help desk will only reset you Mosaic password at your request. When your password is reset a temporary password will be emailed to your UNCC email. 

Forgot your password?

Please open a ticket.

Changing Your Password

In order to change your password you must first login to a Windows Mosaic Workstation with the current password. Once logged in, press "CTRL+ALT+DEL" and select "Change a password...".

Password Creation Criteria

When setting a Mosaic password the following restrictions apply:
  • Minimum of 8 characters
  • Maximum of 32 characters
  • Cannot contain spaces
  • Cannot contain quotes (‘) or (“)

Password Security

For a safe and secure password it is recommended, but not required, that you:
  • Use upper and lower case characters, at least 1 digit and a special character such as ! or _
  • Change your Mosaic password every 90-120 days
  • Do not share your password with anyone